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Welfare is cheap

Hans Becker, managing director of Humanitas Rotterdam explains in BASIS the core principle of the YES-culture: "Saying NO is often an automatic reflex. By saying YES you encourage people to come up with solutions. There is no hiding behind rules or protocols. Saying YES can lead to many new innovations, creativity suddenly emerges from all holes and corners. NO is an absolute killer of creativity. A manager must have the courage to make chaos, only on the edge of chaos will creativity have a chance. In practice YES works most of the time, even if occasionally things still go wrong." Read the interview here.